Our Terms
Payment term
After completing the steps required to complete the purchase, you make the payment.
Payment: Banners, Visa, MasterCard and American Express credit cards.
Payments can be paid up to 6x without interest.
Delivery term
The delivery time of your order starts from the confirmation of payment.
Vothan had assumed all freight costs.
Trade Term
Exchanges may be made within 15 calendar days of receipt of the part.
The part will be sent along with the invoice and warranty certificate.
We will make the exchange after receiving the product at the company.
The exchange will be made for another piece of the same value, the customer's choice, or as part of payment for another piece of value higher than the exchanged piece.
The product must be in its same package with invoice and warranty.
Return Term
Returns: The deadline for return is 7 calendar days from the date of receipt.
The product must be in its same package with invoice and warranty.
Cancellation Term
Cancellations: You must contact our customer service at contato@vothanjoias.com or WhatsApp.
It is in our interest to carry out the process quickly and transparently.
Important note: We reserve the right not to accept return of parts that return with clear marks of inappropriate use.
We are always willing to answer any questions, contact us
Service and from Monday to Friday from 09:30 to 18: hours